Returns Policy
Adapters can be returned for a full refund within 14 days of receipt (excluding amounts paid for shipping). Please let us know within 14 days of receiving your order that you would like to return and cancel the order.
Your are responsible for all return costs and fees.
All items that you are requesting to be returned must be in an unused and undamaged state – items where the original seal has been broken maybe deemed as used.
Tools and other accessories (including ribbons) which have been used cannot be returned as these items are consumables and are classified as disposable once they are used.
Extra shipping fees paid are non-refundable once an order has shipped. This covers all expediated or upgraded (tracked/signed for) shipping services. There is no right to cancellation with shipping fees.
We generally process refunds within 3 days of receiving the returned goods.
Warranty
iFlash adapters are warrantied against any faults or defects for 6 months from original date of purchase. We do not cover faults caused by accidents, neglect, misuse or normal wear and tear.
At our discretion we may decide to replace / repair or refund the faulty product.
This warranty does not cover any return shipping costs.
There is NO warranty on accessories, opening tools, ribbons as these are consumables and are classified as disposable items once used.
Guarantee
For purchasers within the EU & UK, you have a guarantee of 2 years from the original date of purchase, this guarantee only covers faults or defects which were present when you received the item.
After the 6 months seller warranty, the purchaser has to show the fault or defect was present when the item was purchased and they do so at their own cost.
At our discretion we may decide to replace / repair or refund the faulty product.
This guarantee does not cover any return shipping costs.
There is NO guarantee on accessories, opening tools, ribbons as these are consumables and are classified as disposable items once used.
Important
This returns policy only applies to the original purchaser and for purchases by end users / consumers for private use by them. The returns policy is not transferable and only applies to initial purchaser.
A replaced or repaired product assumes the remaining warranty of the original product, from the original purchase date.
This policy only covers purchases made directly from us (www.iflash.xyz). If you purchased your iFlash product elsewhere, please contact the place of purchase to discuss any returns and/or support issues, and for their returns/warranty policy.